Author Archives: Mitch Roberson

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About Mitch Roberson

Having worked as a consultant at multiple VAR’s as well as Microsoft. Mitch has had the experience of Seeing a multitude of environments. As well as working with both Network, Systems and Security teams. This has allowed him to broaden his knowledge in many areas of IT. Because of this broad experience it has driven him to an almost fanatical desire to have visibility in his environments so he can understand what is happening with in an environment. He still is responsible for day to day operations of Active Directory, Exchange, and much more. But his passion is to learn how applications communicate so he can decrease mean time to resolution.

What If It’s Not the Technology That’s Failing?

Posted on July 8, 2025 by Mitch Roberson

One of the challenges I continually see in the Information Technology industry, is the “This does not work” statement by engineers asked to implement new solutions. A few years ago (may age my self a bit on this one) I … Continue reading →

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Posted on July 4, 2025 by Mitch Roberson

What am I an authority on. Lots of things but most people would call me out for my continual push for Information technology Knowledge. I love to grow people and Help people learn new technologies. Things like DNS, OSI Model, … Continue reading →

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Microsoft Teams Performance

Posted on July 12, 2023 by Mitch Roberson

I have seen a lot of people complain about Teams performance. And Microsoft has announced they are pushing a new client. That is supposed to be significantly improved for performance. However, we have found that a simple change with in … Continue reading →

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Outlook Trouble Shooting (Connection Issues)

Posted on July 10, 2023 by Mitch Roberson

So many people keep asking how we trouble shoot outlook when users are having issues. This is a bit complicated as there are so many different issues a user can have. However, I am going to try to explain some … Continue reading →

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Outlook Performance Issues

Posted on July 7, 2023 by Mitch Roberson

Outlook Performance So I have received a lot of feedback on outlook performance issues. Many are relating it to a recent update. However, there is more to it then just the update. Over the past year we have changed the … Continue reading →

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Chasing the Storm (Arp Storms that is)

Posted on October 10, 2019 by Mitch Roberson

One of the key buzz words I hear a lot is root cause. Every company I have ever dealt with wants to find the root cause of a problem because ideally it is then easier to prevent or architect things … Continue reading →

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USB From China

Posted on September 24, 2019 by Mitch Roberson

I recently ordered a small model engine from China. When the package arrived as I opened it up and pulled all the bubble wrap off. A USB stick was mixed in with the Bubble wrap. Hmmm I had not ordered … Continue reading →

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Working with Wire data and decryption makes me want to go home and shower (not really)

Posted on April 5, 2019 by Mitch Roberson

In a recent presentation I saw, the speaker was talking about wire data and how it is becoming irrelevant in the new Software Defined Network (SDN) – and a couple of other acronyms that I can’t remember. He started talking … Continue reading →

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Why I hate WPAD

Posted on March 21, 2018 by Mitch Roberson

So WPAD requests happen from most systems all the time. But most of us do not realize it. And a lot of people do not seem to care. However if you do a search for WPAD attack you will find … Continue reading →

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DNS and why it should be monitored

Posted on March 21, 2018 by Mitch Roberson

DNS is a set it and forget it application. And many administrators do not realize the impact DNS has in their environment. Most environments I have been in have never seemed to even care about how it was architected or … Continue reading →

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