I recently started a series of Posts titled “It is nice you want to know me, But why do you keep asking” the idea was to give you the administrator the tools to trouble shoot authentication prompts. However I have received a lot of feed back on this topic and I wanted to make sure that everyone knows that Authentication Prompts are not always possible to eliminate. Often times other things come into play that may prevent the elimination of prompts all together.

There are many variables that come into play. Ideally in day to day use the user should not see an authentication prompt. However in failover or reboot situations where the client may need to reconnect to another server it may be possible that an authentication prompt is seen. Over the next couple of weeks I will post more on potential causes for prompts.

So the expectation is that you should NOT see an authentication prompt in Day to Day use (there are exceptions here as well). But during failover of your CAS’s or Reboots that you may see authentication prompts depending on a lot of factors. Ideally you will want to minimize this as much as possible and there are ways to do  so. the number 1 method is implement Kerberos and NTLM for outlook anywhere.

I will continue with my other posts to complete the series shortly.